Grievance Redressal

REDRESSAL OF GRIEVANCE

The Research Analyst is committed to providing prompt, fair and transparent grievance redressal services to all clients. Clients may follow the below mechanism for resolution of any grievance or feedback relating to the research services

1.Contact Our Representative/Consultant

If you are not satisfied with our services and wish to lodge a complaint, you are requested to first contact your relationship representative/consultant from the Research Analyst's team who is your primary point of contact. You may communicate your grievance through telephone or email, and every effort shall be made to acknowledge and resolve your grievance promptly.

You may also contact us through the following details:

Mobile: Ranisangitasahu@gmail.com

Email: +91 9337170573

The Research Analyst shall endeavour to resolve the grievance within 7 (seven) business working days from the date of receipt of the grievance or within such timeline as may be prescribed by SEBI from time to time

2.Escalation to the Research Analyst

If you are not satisfied with the resolution provided by our representative/consultant, or if your grievance remains unresolved within the above timeline, you may escalate the matter directly to the Research Analyst.

Name: Harsh Bhagat

Address: T-15, SHOP NO 2, WEST PATEL NAGAR, CENTRAL DELHI, DELHI - 110008

E-mail ID: Harshbhagat3526@gmail.com

Phone No.: +91 9711597940

The Research Analyst shall personally review the grievance and make every effort to resolve it in a fair, transparent and timely manner in accordance with the SEBI (Research Analysts) Regulations, 2014, the applicable SEBI Master Circular and other regulatory requirements issued from time to time.

3.Complaint through SCORES

If you are not satisfied with the resolution provided by the Research Analyst or if your grievance remains unresolved within the prescribed timeline, you may lodge your complaint through the SEBI Complaints Redress System (SCORES 2.0).

SCORES Portal: https://scores.sebi.gov.in

Complaints relating to Research Analysts shall be dealt with in accordance with the grievance redressal mechanism prescribed by SEBI.

Two-Level Review Mechanism:

• First Level Review: Research Analyst Administration and Supervisory Body (RAASB)

• Second Level Review: Securities and Exchange Board of India (SEBI)

4.Online Dispute Resolution

If you are not satisfied with the resolution provided through the above grievance redressal mechanism, you may initiate dispute resolution through the SMART Online Dispute Resolution (SMART ODR) Platform for online conciliation and/or arbitration in accordance with the applicable SEBI framework.

SMART ODR Portal: https://smartodr.in

5.Physical Complaint to SEBI

Investors may also send their complaints to:

Office of Investor Assistance and Education
Securities and Exchange Board of India (SEBI)
SEBI Bhavan, Plot No. C4-A, 'G' Block,
Bandra-Kurla Complex, Bandra (East),
Mumbai – 400 051.

Grievance Redressal / Escalation Matrix

If you have a grievance, you can reach out to our Support Team for assistance.

The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI. For more details go to: -

https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41

We aim to resolve all grievances within 21 working days from the date of receipt.

If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).

SCORES Portal: scores.sebi.gov.in.

In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.

ODR Portal: smartodr.in.